TextCX Privacy Policy

Effective Date: Feb 26, 2026

TextCX is a workflow communication platform developed and operated by Adverto Inc. (“Adverto,” “we,” “our,” or “us”). TextCX is provided to employer clients and their authorized users for operational hiring communication and workflow coordination.

This Privacy Policy describes how information is collected, used, stored, and protected in connection with the TextCX platform.

1. Scope of This Policy

TextCX is a business-to-business platform used by authorized employees of employer clients (“Authorized Users”). This Privacy Policy applies to information collected through:

  • The textcx.app website
  • The TextCX recruiter portal
  • Operational SMS messaging
  • Related platform integrations

TextCX is not a consumer-facing messaging service. Authorized Users access the platform pursuant to their employer’s agreement with Adverto Inc.

2. Information We Collect

To provide secure platform access and operational functionality, we may collect the following categories of information:

Account Information

  • Full name
  • Work email address
  • Work phone number
  • Job title
  • Employer affiliation
  • Time zone

Authentication & Access Information

  • Login credentials (securely stored)
  • Multi-factor authentication data
  • Last login timestamp
  • Login activity logs

Operational Platform Data

  • SMS logs
  • Workflow validation records
  • Interview scheduling data
  • Calendar availability settings
  • Blocked time periods
  • Civic holiday settings

Calendar Integration Data

Where Authorized Users connect Microsoft Outlook or related calendar services, TextCX may access availability data necessary for interview scheduling functionality. Authentication occurs through secure OAuth-based authorization.

Optional Profile Information

  • Profile photo (if provided)

3. How We Use Information

Information collected through TextCX is used solely for operational and security purposes, including:

  • Authenticating authorized users
  • Delivering two-factor authentication (2FA) codes
  • Sending operational SMS notifications
  • Supporting interview workflow validation
  • Enabling interview scheduling coordination
  • Delivering system alerts
  • Maintaining platform security and integrity
  • Providing technical support

TextCX does not use personal information for advertising, marketing, or promotional campaigns.

4. SMS Communications

Authorized Users may receive operational SMS messages in connection with their use of the platform. These messages may include:

  • Account authentication codes
  • Workflow testing messages
  • Interview booking notifications
  • System alerts
  • Operational updates

Message frequency varies depending on account activity but typically averages approximately ten messages per month.

TextCX does not send promotional or marketing text messages.

Authorized Users may opt out of SMS messages by replying STOP. Opting out may limit access to features requiring SMS authentication.

5. Legal Basis and Authorization

Authorized Users access TextCX pursuant to their employer’s agreement with Adverto Inc. Employers are responsible for ensuring that users are properly authorized to access the platform.

By consenting to SMS communications during login, Authorized Users agree to receive operational messages related to their employer’s use of TextCX.

6. Data Retention

Recruiter account information, platform logs, and SMS records may be retained for operational continuity, audit purposes, system integrity, and compliance requirements.

Data is retained as long as necessary to fulfill contractual and operational obligations or as required by law.

7. Data Hosting and Security

TextCX is hosted in secure infrastructure located in the United States, including data centers in Texas.

We implement industry-standard safeguards including:

  • Encrypted transmission (TLS)
  • Role-based access controls
  • Secure credential management
  • Access logging
  • Infrastructure monitoring

While we take reasonable steps to protect information, no system can guarantee absolute security.

8. Third-Party Service Providers

TextCX uses carefully selected service providers solely to enable platform functionality. These may include:

  • Twilio (SMS delivery services)
  • Microsoft (calendar integration services)
  • Secure cloud hosting providers

These providers process data only to support TextCX operations and are not permitted to use information for marketing purposes.

9. Data Sharing

Adverto Inc. does not sell, rent, or trade personal information.

Information may be disclosed:

  • To employer clients for operational visibility
  • To service providers supporting platform functionality
  • If required by law, regulation, or legal process

10. International Transfers

TextCX operations are currently limited to United States-based employer users. All data is hosted within the United States.

11. Your Rights

Authorized Users may contact their employer administrator or TextCX support to:

  • Request updates to account information
  • Inquire about stored data
  • Request deletion where contractually permissible

Certain data may be retained for compliance, security, or contractual obligations.

12. Children’s Privacy

TextCX is a business platform intended for authorized adult employees of employer clients. It is not directed to children under 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

14. Contact Information

If you have questions regarding this Privacy Policy or TextCX data practices, please contact:

Adverto Inc.
support@textcx.app